Microsoft Refunding all purchases of Xbox Fitness Content

When Microsoft announced the termination of Xbox Fitness for Xbox One at the end of June they were met with legitimate outcry by its users. According to the announcement even previously purchased workouts would be inaccessible when the service is shut down on July 1st, 2017. Commentors were directed to contact Xbox Support to inquire about a refund but Microsoft has since decided to automate the process.

The blog post was updated on July 5th with the following hastily written details:

  1. Every user that purchased Xbox Fitness content will be eligible to receive a credit in his or her Microsoft account for the value of the content purchased. Credits can be used to make purchases in the Xbox and Windows Stores.
  2. Credits will be deposited automatically into the accounts of Xbox Fitness users. An Xbox System Message will be sent at the time of deposit, viewable on Xbox One, or the Xbox on Windows application.
  3. Xbox Fitness users will receive their credit within 90 days and the credit will be available for use for one year from the day of deposit.
  4. The majority of Xbox Fitness users will receive the account credit directly in their Microsoft account. A small number of users, who including those who are not able to receive a deposit, will receive an Xbox system message with a code or some other form of equivalent value.
  5. As announced, beginning June 27, 2016 users will no longer be able to purchase programs and/or workouts. Xbox Fitness users who purchased workouts in the past will be able to play them until June 10, 2017

That last bullet point mentions June 10th as the cutoff but this is likely a typo and the original date of June 30th still stands. Microsoft seems very adamant about terminating Xbox Fitness but they’re finally doing right by its users who invested their money in paid workouts.